What is it?
Connected One is our flagship I.T. support and maintenance offering. Consisting of a comprehensive bundle of managed I.T. services and premium support via our 24/7 Service Desk, Connected One is designed to be “best practice I.T-in-a-box” for Australian businesses.
How does it work?
Connected One consists of all the key systems and services required by almost all businesses to ensure an effective, secure, and trouble-free I.T. environment. It is designed to be an “all-in-one” solution that provides an easy approach to the management of your business’ I.T.
How can it help our business?
|On-site support when it’s required. A dedicated team of technical professionals will attend your office to resolve those issues that need in-person assistance.|
Managed Antivirus and Anti-Malware
|24/7 protection against virus and malware threats that can cripple your business. We deploy the industry leading antivirus and anti-malware solutions on your desktops and your on-site One Box server, protecting your devices from constantly evolving threats to your business’ systems.|
24/7 Service Desk
|Our 24/7 Service Desk is staffed with skilled technicians equipped to deal promptly with any I.T. issues that may arise, at any time. You will be able to track the progress of any outstanding issues at all times through the Connected Client Portal.|
|We will manage the rollout of key security updates and patches for your desktops, notebooks, and your One Box Server. This ensures that your computers and network remain protected from the latest threats and also helps to ensure consistency across your I.T. environment.|
|Automatic optimization of your desktop environment on a daily basis. Connected will ensure that your disks are optimized and a series of routine maintenance tasks are regularly run outside of business hours to ensure that your computers are running as quickly as possible.|
Connected Client Portal
|You and your staff will be provided with 24/7 access to the portal through which each user can submit support requests and monitor the progress of any outstanding tickets. The Connected Client Portal is the fastest way to gain access to support 24 hours per day, 7 days per week.|
Snapshot Desktop Backups
|We will provide your business with up to 2 TB of storage that will be used to house incremental backups of all (or some, depending on your storage requirements) of your business’ desktops and notebooks. This means that if anything goes wrong your data is safe and we can have you up and running in no time.|
|Connected One gives you access to Microsoft’s leading hosted email and applications platform, Office 365. Your business’ email and data will be hosted in secure, leading global data centres and you and your staff will enjoy mobility and the ability to collaborate like never before. Beyond this, Office 365 provides a cost effective way to meet your business’ software licensing requirements.|
One Box Server
|We will provide a server to store your files locally and to managed your local environment. The One Box server continually syncs with the Cloud, ensuring that you have all of the benefits of the Cloud, whilst providing lightning fast access to your files when you need them.|
|A mirror image of the One Box server is constantly updated in the Cloud, meaning that a copy of your precious business data always resides in leading global data centres at all times, ready to be accessed if ever required during a Disaster Recovery scenario.|