Allowing Remote Access for IT Troubleshooting

May 8th, 2013

modern computer units in an office

The idea of allowing remote access to your business servers can be nerve racking, but for many this is the single best option for managing IT systems within the office. Having a dedicated IT department will be costly, but you can utilize remote IT support to get the help you need without this cost. This article considers what it really means to allow for remote IT troubleshooting on your business servers.

Network Maintenance

Allowing remote access to your IT systems means that you can benefit from ongoing network maintenance. Whilst a server is easier to maintain than a peer-to-peer system, unless you have a member of staff dedicated to IT any small problems will be very wasteful of resources. By allowing remote access, however, you will be able to benefit from a team of IT staff that will continuously check your system and fix anything that is failing before it goes wrong. From regular backups to general support, having a remote IT team will solve all of your problems.

24/7 Support

Another huge benefit of having remote support is that it will be provided 24/7. When running a website from a server this is essential because access needs to be maintained at all times. Even with dedicated staff, 24/7 support will not be provided because employees will not the contracted to work at all times. Remote IT support can provide 24/7 assistance, however, because the IT support group will work around the clock.

Faster Problem Resolution

Remote access also benefits from being much quicker than other forms of IT support because the technician does not need to drive to your offices to complete the job. Problem resolution can be done almost instantaneously and this will allow you to benefit from increased efficiency. As you are not waiting around for a technician to arrive, you will also be spared from billed hours for travelling too.

Security Issues

Remote access to your systems does mean that the individual providing support can access your network from wherever they are. This can be daunting for companies because security is vitally important. Any IT technician will need to be given such access whenever they are working on your server, however, so the risk is no greater than it would otherwise be. Confidentiality clauses and contracts will ensure that this is not a risk and regular IT attention will improve your overall security systems too.

Setting Up Remote Access

Not all systems are innately capable of allowing remote access, but it is always possible to set the system up. To establish a remote access connection you will need two people operating a computer in each location. Remote access can be established through certain Windows operating systems, but most IT support providers are likely to utilise a secondary software system. Remote access establishment can be as simple as installing the software and allowing access to a particular IP address. This will keep your server secure, but allow easy access for your IT support system.

The Benefits of Remote IT Troubleshooting

IT systems are always a burden on businesses despite providing the tools needed to operate. A failed IT system will cause untold havoc in a company because everything will have to cease. Accessing remote IT support reduces the cost of maintenance, but it also enables 24/7 support at a fast pace. By cutting out travel time, your systems can be repaired and running again within a matter of minutes. Remote support is efficient, cost effective and easily manageable.

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